Action Property Management
HOA management
FrontDeskAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Front Desk Associate at Action Property Management. Skills: Customer service, Resident relations. Represent Action Property Management. Deliver exceptional customer service”
What You'll Achieve.
100% resident satisfaction
Industry & Context.
Solutions-oriented
Pass background check, Pass drug screening
What They're Looking For.
Must Have
18 years of age, Pass background check, Pass drug screening, 6 months customer service experience
Nice to Have
Hospitality experience, Luxury retail experience, Fine dining experience, Hospitality Management college students, Recent Hospitality Management graduates
What You'll Do.
Represent Action Property Management
Deliver exceptional customer service
Ensure resident satisfaction
Maintain front desk appearance
Maintain lobby appearance
Maintain elevator appearance
Monitor lobby activity
Maintain access control
Provide concierge services
Complete Daily Activity Report
Answer incoming phone calls
Direct incoming phone calls
Receive resident parcels
Distribute resident parcels
Address resident concerns
Address guest concerns
Address resident questions
Address guest questions
Demonstrate understanding of governing documents
How You'll Work.
Team & Collaboration
Team player attitude
Communication Scope
Answer phone calls; Direct calls
Full Job Description
## Description Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Action is seeking a full-time Front Desk Associate to join our Azzurra team in Marina Del Rey. Compensation: $20-$23/hour Schedule: • Sunday: 8:00am – 4:30pm • Monday: 3:00pm – 11:30pm • Tuesday: 4:00pm – 12:30am • Wednesday: 4:00pm – 12:30am • Thursday: 4:00pm – 12:30am #LI-AB1 ## Job Responsibilities Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfactionMaintain the appearance of the front desk area, lobby, and main elevatorsMonitor lobby activity and maintain access controlProvide concierge servicesComplete Daily Activity ReportAnswer and direct incoming phone calls. Receive and distribute resident parcelsAddress resident and guest concerns and questionsDemonstrate strong understanding of the association's governing documents ## Qualifications / Requirements Must be at least 18 years of age and successfully pass a pre-employment background check and drug screeningMinimum of a High School Diploma or equivalent. At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferredHospitality Management college students or recent graduates are highly desiredPolished a
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