Four Seasons
FrontDeskAgent(SummerSeasonal)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Front Desk Agent (Summer Seasonal) at Four Seasons. Skills: hospitality, professionalism, guest satisfaction, guest requests, guest complaints. welcomes guests to the property. providing an exceptional guest experience at check-in, during the guest’s stay and on departure”
What You'll Achieve.
achieve the highest level of guest satisfaction
Industry & Context.
Resolves guest complaints
flexible in working mornings, evenings, weekends, and holidays
What They're Looking For.
Must Have
current work authorization in the country of Canada, command of the English language, both written and oral
Nice to Have
One + years' experience working within a luxury hotel or similar environment, Previous experience with Opera PMS, Current Four Seasons employees, bilingual candidates, those with prior experience in a luxury hotel/environment
What You'll Do.
welcomes guests to the property
providing an exceptional guest experience at check-in
during the guest’s stay and on departure
achieve the highest level of guest satisfaction during their arrival and departure
responding to a wide variety of guest requests
assessing guest needs
adding personal recommendations
aligning with Four Seasons service standards
Handles all guest interactions with the highest level of hospitality and professionalism
accommodating special requests whenever possible
Assists guests in all inquiries in connection with hotel services
Responds to all guest requests accurately and in a timely manner.
Resolves guest complaints
find opportunities to recognize and personalize the service experience for all guests
How You'll Work.
Team & Collaboration
teamwork
Communication Scope
Excellent interpersonal skills; communication skills; command of the English language, both written and oral
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comf
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