The Hotel at Avalon
FrontDeskAgent-FTAM/PM
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Front Desk Agent-FT AM/PM at The Hotel at Avalon. Skills: Guest registration, Customer service. Greet customers immediately. Complete registration process”
What You'll Achieve.
Ascertain guest satisfaction; Negotiate results
Industry & Context.
Conflict resolution
Ability to stand and move
What They're Looking For.
Must Have
Ability to stand and move, Ability to access and input information, Ability to observe and detect emergency situations, Ability to establish and maintain effective working relationships, Effective verbal and written communication skills, Ability to adapt communication style
Nice to Have
Hotel experience preferred
What You'll Do.
Greet customers immediately
Complete registration process
Promote HEI Hotels and Resorts
Make appropriate selection of rooms
Provide welcome folders
Verify and imprint credit cards
Accept and record vouchers
Convert foreign currency
Post charges to guest rooms
Answer the telephone promptly
Input messages into computer
Retrieve mail and packages
Ascertain guest satisfaction
Field guest complaints
Conduct thorough research
Develop effective solutions
Listen and extend assistance
Remain calm and alert
Plan and implement detailed steps
Comply with attendance rules
Perform any other job-related duties
How You'll Work.
Communication Scope
Positive speaking voice; Clear communication
Full Job Description
**About Us** Inspired by the mythical land of Avalon, where the experience of the “Good Life” is ever-present, The Hotel at Avalon arrives — a grand reimagining of resort environment, where guests are immersed in the timeless art of living well. Here at the Hotel at Avalon, the "Good Life" is ever present in our benefits of becoming an associate! In addition to our Company's medical, dental, vision, and retirement benefits, Hotel at Avalon associates also enjoy free lunch or dinner during your shift in our Associate Cafe, free gated on-site parking, provided uniforms, and discounted dry cleaning rates on-site. In addition, you and your family have access to Marriott's discounted hotel room program at thousands of Marriott locations around the world. "Think of us as a guide to the extraordinary, a gateway to the unconventional, a beacon of good taste". Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. **Overview** Assist guests with arrival and departure from hotel, while providing positive guests experiences. ### ## **Essential Duties and Responsibilities** * Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. * Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make approp
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