Westgate Resorts
Hospitality
FrontDeskAgent
Neural analysis suggests this role is
optimal for mid candidates.
“Front Desk Agent at Westgate Resorts. Greet, register, and assign rooms to guests. Issue room keys”
Industry & Context.
Lift and/or move up to 15 pounds, Work weekends and holidays, Pass background screen, Pass drug test
What They're Looking For.
Must Have
High school diploma or GED, Lift and/or move up to 15 pounds, Follow instructions without close supervision, Work weekends and holidays, Pass background screen, Pass drug test, Prove eligibility to work in the United States
What You'll Do.
and assign rooms to guests
Provide escort instructions to bellhops
and rack incoming mail
Transmit and receive telephone messages
Answer inquiries pertaining to hotel services
Answer inquiries pertaining to guest registration
Answer inquiries pertaining to shopping
Maintain records of room availability
Maintain records of guest accounts
Make change for guests
Post charges to the ledger
Make restaurant reservations
Make transportation reservations
Make entertainment reservations
Assist guests with deposit of valuables
Perform nightly bucket checks
Listen to guest concerns
Identify appropriate solutions
Full Job Description
$17.00 / Hour - Use our Daily Pay benefit and get access to your pay as you need it. Westgate Historic Williamsburg Resort in Williamsburg, Virginia, provides spacious, period-specific accommodations just a half mile from Colonial Williamsburg – allowing you the incredible opportunity to immerse yourself in American history while helping guests experience an amazing vacation getaway. In addition to providing easy access to Colonial Williamsburg, Westgate Historic Williamsburg Resort is located near Busch Gardens Williamsburg and Water Country USA. As part of Westgate Resorts, recognized by U.S. News?as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Effectively check guests into and out of the resort by performing the following duties. As the Front Desk Agent, you will provide: * Greets, registers, and assigns rooms to guests. * Issues room keys and provides escort instructions to bellhops. * Date-stamps, sorts, and racks incoming mail and messages. * Transmits and receives telephone messages. * Answers inquiries pertaining to hotel services, guest registration, and shopping, dining, entertainment, and travel directions. * Maintains records of room availability and guest accounts. * Computes bills, collects payment, and makes change for guests. * Makes and confirms reservations. * Posts charges such as room, food, liquor, or telephone to the ledger. * Makes restaurant, transportation, or entertainment reservations and arranges tours. * Assists guests with the deposit of valuables in the hotel safe or safe deposit boxes. * Performs nightly bucket checks. * Listens to guest concerns and identifies appropriate solutions. To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who
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