The Watermark Hotel
Hospitality
FrontDeskAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Front Desk Agent at The Watermark Hotel. Skills: Guest service, Revenue maximization. Anticipate guest needs. Respond to guests”
What You'll Achieve.
Ensure guest satisfaction; Maximize room revenues; Reduce expenses; Reduce waste
Industry & Context.
Creative solutions
What They're Looking For.
Must Have
Guest service skills, Billing verification, Reservation processing, Hotel property knowledge, Local attraction knowledge, Hotel outlet knowledge, Service recovery program knowledge, Selling techniques, Room availability monitoring, Booking policies adherence, Up-selling rooms, Up-selling amenities, Cash handling procedures, Financial transaction processing, Equipment use, Cost controls adherence, Work planning, Work organization, Work prioritization, General work rules adherence, Department procedures adherence, Meeting attendance, Clean work area maintenance, Safe work area maintenance, Guest incident procedures, Team member incident procedures, Hotel emergency procedures knowledge
What You'll Do.
Anticipate guest needs
Provide highest service level
Process special requests
Assist guests with hotel knowledge
Assist guests with local knowledge
Assist guests with outlet knowledge
Contribute to other departments
Follow guest service recovery program
Follow proper selling techniques
Maximize room revenues
Monitor room availability
Follow booking policies
Follow cash handling procedures
Process financial transactions
Use equipment properly
Adhere to cost controls
Produce required work volume
Prioritize work duties
Adhere to general work rules
Adhere to department procedures
Attend department meetings
Attend hotel meetings
Maintain clean work area
Maintain safe work area
Follow guest incident procedures
Follow team member incident procedures
Know hotel emergency procedures
How You'll Work.
Team & Collaboration
Works as a team player; Contributes to other departments
Full Job Description
## Description B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! The Watermark Hotel is a new all-suite hotel located in Capital One Center, featuring 300 luxury residential suites with lavish, upscale furnishings, abundant space to unwind, and a hospitality team dedicated to setting a new definition of luxury. The Watermark indulges guests with a thoughtfully curated stay that delights and surprises even the most discerning traveler. Thoughtfully designed to enhance your visit to Tysons, Virginia, the hotel offers convenient access to the Capital One offices, Capital One Hall, the McLean station along the metro’s Silver Line, and more. Culinary experiences include locally-sourced breakfast at The Aviary, or craft cocktails paired with chef-driven dishes at one of the area’s hottest new restaurants, Wren. The hotel is connected directly to The Perch, an urban rooftop green space perfect for enjoying art, relaxation, or time with friends or colleagues. This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction. Responsibilities: Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing th
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