The Little Nell
Hospitality
FrontDeskAgent
“Front Desk Agent at The Little Nell. Skills: Guest relations, Reservations management, Payment processing. Welcome guests. Assign rooms”
Industry & Context.
Problem-solving; Critical-thinking
Stand for extended periods, Walk for extended periods, Be on feet for extended periods, Kneeling may be required, Bending may be required, Lift up to 50 lbs, Push up to 50 lbs, Pull up to 50 lbs
What They're Looking For.
Must Have
One year of customer experience, One year of guest experience
Nice to Have
High School Diploma or equivalent, Previous front desk experience
What You'll Do.
Provide hotel summary
Coordinate with departments
Recommend restaurants
Coordinate with housekeeping
Ensure rooms are clean
Ensure rooms are tidy
Ensure rooms are furnished
Assist in emergency procedures
Assist in security procedures
Complete delegated tasks
Complete delegated projects
Assist other departments
How You'll Work.
Team & Collaboration
Coordinate with housekeeping; Coordinate with maintenance; Coordinate with guest services; Assist other departments
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