The Little Nell
Hospitality
FrontDeskAgent
“Front Desk Agent at The Little Nell. Welcome guests upon arrival. Assign rooms to guests”
Industry & Context.
Problem-solving skills; Critical-thinking skills
Ability to stand for extended periods, Ability to walk for extended periods, Ability to be on feet for extended periods, Kneeling may be required, Bending may be required, Occasionally lift up to 50 lbs, Occasionally push up to 50 lbs, Occasionally pull up to 50 lbs
What They're Looking For.
Must Have
One year of customer experience, One year of guest experience
Nice to Have
High School Diploma or equivalent, Previous front desk experience
What You'll Do.
Welcome guests upon arrival
Assign rooms to guests
Provide summary of hotel amenities
Coordinate with departments for guest needs
Recommend restaurants and activities
Settle cash bank daily
Accept changes to reservations
Coordinate with housekeeping for room readiness
Ensure rooms are clean
Ensure rooms are tidy
Ensure rooms are fully furnished
Comply with hotel policies
Comply with Aspen One policies
Assist in emergency procedures
Assist in security procedures
Complete delegated tasks
Complete delegated projects
Assist other departments as needed
How You'll Work.
Team & Collaboration
Coordinate with other departments; Assist other departments
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