The Gwen
FrontDeskAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Front Desk Agent at The Gwen. Skills: Guest services, Customer relations. Greet customers immediately with a friendly and sincere. Use a positive and clear speaking voice”
What You'll Achieve.
Provide positive guests experiences
Industry & Context.
Resolve conflicts; Resolve problems
Ability to stand and move throughout front office
What They're Looking For.
Must Have
Ability to stand and move, Ability to access and accurately input information using a moderately complex computer system, Ability to observe and detect signs of emergency situations, Ability to establish and maintain effective working relationships with associates, customers and patrons, Effective verbal and written communication skills, Ability to adapt communication style to suit different audiences
Nice to Have
Hotel experience preferred
What You'll Do.
Greet customers immediately with a friendly and sincere
Use a positive and clear speaking voice
Listen to and understand requests
Respond with appropriate action
Provide accurate information
Complete the registration process
Promote HEI Hotels and Resorts and brand marketing
Make appropriate selection of rooms based on guest
Non-verbally confirm the room number and rate
Provide welcome folders
Verify and imprint credit cards for authorization
Balance an assigned house bank
Accept and record vouchers
Convert foreign currency at current posted rates
Post charges to guest rooms and house accounts
Promptly answer the telephone
Input messages into the computer
Retrieve messages and communicate the content to the
small packages and facsimiles for customers
Close guest accounts at time of check out
Ascertain guest satisfaction
Negotiate compromise in the event of dissatisfaction
Authorizing revenue allowances
Field guest complaints
Conduct thorough research to develop the most effective
Listen and extend assistance to resolve problems
Remain calm and alert during emergency situations and
Plan and implement detailed steps
Comply with attendance rules
Be available to work on a regular basis
Perform any other job-related duties as assigned
How You'll Work.
Team & Collaboration
Internal and external customers; Associates and customers
Communication Scope
Verbal communication; Written communication; Adapt communication style
Full Job Description
**About Us** Imagine yourself in 1930’s Chicago. Chicago celebrated its centennial by hosting the world’s fair in 1933. The speakeasies and gangsters were thriving. It was a distinguished time in Chicago’s history. The Gwen has a glorious past and an even more glorious future. Rooted in the history and heritage of downtown Chicago in the 1930’s, the Gwen serves as a city emblem of this golden era and yet is poised to bring luxury to a future generation of worldly travelers. This unmistakable inspiration comes to life with our historic façade, famously created by sculptress Gwen Lux in 1928. A female artisan making a mark in a predominantly 1930’s, male design city depicts and exciting atmosphere of change. The building has been home to many stories in an illustrious past. Health, dental and vision are just a start. We offer unlimited career potential, top of the line training, free lunch, Ventra Transit Benefit and we also provide your uniforms. Now we’re inviting you to re-create the Gwen experience. Let it be a canvas for your own personal stories. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. **Overview** Assist guests with arrival and departure from hotel, while providing positive guests experiences. ### ## **Essential Duties and Responsibilities** * Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. * Complete the registration process by input
Applying for this Front Desk Agent role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about The Gwen?
Real rants from real employees. Read before you apply.