Soho House & Co.
FrontDeskAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Front Desk Agent at Soho House & Co.. Skills: Guest relations, Revenue generation. Assist with checking members in. Assist with checking hotel guests in”
What You'll Achieve.
Increase revenue stream; Elevate guest experience
Industry & Context.
Problem solving; Conflict resolution
Work on feet for 8 hours, Fast paced movements, Lift at least 40 pounds, Kneel, bend, crouch, Climb as required
What They're Looking For.
Must Have
1 year of similar role, Customer service experience, Multi-tasking, Answering high-volume phone lines, Answering inquiries professionally, Quick learner, Problem solving skills, Conflict resolution, Ability to multi-task, Communication skills, Understand and follow instructions, Flexible schedule, Work nights, weekends and holidays
Nice to Have
OpenTable experience, Salesforce experience, Google Sheets experience, Opera experience
What You'll Do.
Assist with checking members in
Assist with checking hotel guests in
Streamline various inquiries
Handle risks and other matters
Balance cash at end of shift
Answer incoming emails
Answer inquiries via digital portals
Print documents for members
Scan documents for members
Communicate with all departments daily
Handle accounting related inquiries
Handle receipt requests
Handle refund requests
Keep lost credit cards in safe
Discuss Soho House amenities
Discuss room descriptions
Suggest room preferences
Delegate support to valet
Delegate support to luggage storage
Participate in Daily Shift briefings
How You'll Work.
Team & Collaboration
Communicate with all departments
Communication Scope
Phone etiquette; Verbal instructions; Written instructions
Full Job Description
The role… At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F booking cars, tickets to shows, restaurant reservations, spa reservations, etc. Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel) Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily Handle all accounting related inquiries (i. e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler Team player with general phone etiquette and participate in Daily Shift briefings. Required Skills/Qualifications At least 1 year of similar role or customer service / facing role Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities. Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera Problem solving skills and bring conflict resolution to any anticipated or current matter Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment Strong communicat
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