Sheraton Stonebriar
FrontDeskAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Front Desk Agent at Sheraton Stonebriar. Skills: Guest service, Conflict resolution, Cash handling. Greet customers immediately. Use a positive and clear speaking voice”
What You'll Achieve.
Ascertain satisfaction; Negotiate results
Industry & Context.
Resolve conflicts; Resolve problems
Ability to stand and move
What They're Looking For.
Must Have
Ability to stand and move, Ability to access and accurately input information using a moderately complex computer system, Ability to observe and detect signs of emergency situations, Ability to establish and maintain effective working relationships with associates, customers and patrons, Effective verbal and written communication skills, Ability to adapt communication style to suit different audiences
Nice to Have
Hotel experience preferred
What You'll Do.
Greet customers immediately
Use a positive and clear speaking voice
Listen to and understand requests
Respond with appropriate action
Provide accurate information
Complete the registration process
Promote HEI Hotels and Resorts
Make appropriate selection of rooms
Provide welcome folders
Verify and imprint credit cards
Balance an assigned house bank
Accept and record vouchers
Convert foreign currency
Post charges to guest rooms
Input messages into the computer
Communicate the content to the guest
small packages and facsimiles
Close guest accounts at time of check out
Ascertain guest satisfaction
Authorizing revenue allowances
Field guest complaints
Conduct thorough research
Develop the most effective solutions
Listen and extend assistance
Remain calm and alert
Plan and implement detailed steps
Use experienced judgment and discretion
Comply with attendance rules
Perform any other job-related duties
How You'll Work.
Team & Collaboration
Effective working relationships
Communication Scope
Clear speaking voice; Accurate information; Positive communication; Verbal communication; Written communication; Adapt communication style
Full Job Description
**About Us** The Sheraton Stonebriar just finished a multi-million dollar rooms renovation! The property is located less than a mile from numerous corporate headquarters including Toyota, JPMorgan Chase and Boeing, famed shopping at Legacy West, Shops at Legacy, and the unique and exciting new area, Grandscape. This is the ideal destination in the heart of Frisco. You are minutes away from everything Frisco and Plano has to offer. With a full service restaurant, Emerson, a beautiful outdoor pool deck, 168 rooms and 6,000 sq. ft. of meeting space, the Sheraton is the perfect location for the corporate and leisure traveler alike. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. **Overview** Assist guests with arrival and departure from hotel, while providing positive guests experiences. ### ## **Essential Duties and Responsibilities** * Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local att
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