Kimpton Shorebreak Hotel
Hospitality
FrontDeskAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Front Desk Agent at Kimpton Shorebreak Hotel. Skills: Guest service, Conflict resolution. Greet customers immediately. Complete the registration process”
What You'll Achieve.
Provide positive guests experiences; Ascertain guest satisfaction
Industry & Context.
Resolve conflicts; Resolve problems
Ability to stand and move throughout front office
What They're Looking For.
Must Have
Ability to stand and move, Ability to access and accurately input information using a moderately complex computer system, Ability to observe and detect signs of emergency situations, Ability to establish and effective working relationships
Nice to Have
Hotel experience preferred
What You'll Do.
Greet customers immediately
Complete the registration process
Promote HEI Hotels and Resorts
Make appropriate selection of rooms
Provide welcome folders
Verify and imprint credit cards
Balance an assigned house bank
Accept and record vouchers
Convert foreign currency
Post charges to guest rooms
Input messages into the computer
Ascertain satisfaction
Authorize revenue allowances
Field guest complaints
Conduct thorough research
Develop the most effective solutions
Listen and extend assistance
Remain calm and alert
Plan and implement detailed steps
Comply with attendance rules
Perform any other job-related duties
How You'll Work.
Communication Scope
Clear speaking voice; Effective verbal communication; Effective written communication; Adapt communication style
Full Job Description
**About Us** Discover the hidden gen of Kimpton Fort Lauderdale Beach, nestled just steps from the serene shoreline. Our resort offers guests a unique vantage point of the city's vibrant boating life, along with a comprehensive experience of luxurious accommodations, events, dining and cocktails. We provide a wide range of career opportunities, whether you're seeking seasonal roles or a long-term career in hospitality. Our team is eager to welcome you into our family, where you'll join a passionate group that works hard, has fun and supports one another. As part of the HEI family, you'll benefit from our HEI Loves culture, which celebrates our associates with competitive compensation, exceptional benefits, and generous PTO programs. Enjoy access to health and wellness packages, robust retirement plans, travel benefits, product and service discounts, and much more. Join us at Kimpton Fort Lauderdale Beach and become a valued member of our dedicated team today! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. **Overview** Assist guests with arrival and departure from hotel, while providing positive guests experiences. ### ## **Essential Duties and Responsibilities** * Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. * Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information incl
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