Hotel Colonnade
Hospitality
FrontDeskAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Front Desk Agent at Hotel Colonnade. Skills: Guest registration, Customer service. Greet customers. Complete registration process”
What You'll Achieve.
Provide positive guests experiences; Ascertain satisfaction
Industry & Context.
Resolve conflicts; Resolve problems
Ability to stand and move
What They're Looking For.
Must Have
Ability to stand and move, Ability to access and accurately input information using a moderately complex computer system, Ability to observe and detect signs of emergency situations, Ability to establish and maintain effective working relationships
Nice to Have
Hotel experience preferred
What You'll Do.
Complete registration process
Promote HEI Hotels and Resorts
Make appropriate selection of rooms
Provide welcome folders
Verify and imprint credit cards
Balance an assigned house bank
Accept and record vouchers
Convert foreign currency
Post charges to guest rooms
Input messages into computer
Ascertain satisfaction
Authorize revenue allowances
Field guest complaints
Conduct thorough research
Develop effective solutions
Listen and extend assistance
Remain calm and alert
Plan and implement detailed steps
Comply with attendance rules
Perform any other job-related duties
How You'll Work.
Communication Scope
Positive speaking voice; Clear communication
Full Job Description
**About Us** Generations of guests and locals alike have made memories amongst these columns - Hotel Colonnade is a familiar place to many. A vivacious and welcoming gateway to day-to-day life on Miracle Mile, Hotel Colonnade is the cultural fabric connecting visitors to the warm Latin-infused spirit of town, and locals to each other. It belongs to the people of Coral Gables - a beloved venue for life's most poignant moments, big and small. You can be part of a passionate team that has fun, works hard and loves one another. Join the HEI family where you receive the benefits of the HEI Love culture and are valued. HEI love culture is dedicated to celebrating our associates by offering the most competitive compensation, benefits and time off programs. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. **Overview** Assist guests with arrival and departure from hotel, while providing positive guests experiences. ### ## **Essential Duties and Responsibilities** * Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. * Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. •Code electronic keys. Non-verbally confirm the room numb
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