Homewood Suites by Hilton
Hospitality
FrontDeskAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Front Desk Agent at Homewood Suites by Hilton. Skills: Customer service, Front desk operations. Greet guests warmly. Check guests in and out”
What You'll Achieve.
Ensure guest satisfaction; Maintain positive hotel image
Industry & Context.
Problem solving
What They're Looking For.
Must Have
High School diploma or GED, Previous customer service experience, Ability to multitask, Basic computer skills
Nice to Have
Previous hotel front desk experience, Experience with hotel reservation systems, Knowledge of the local area
What You'll Do.
Check guests in and out
Respond to guest inquiries
Handle guest complaints
Maintain lobby cleanliness
Provide information about hotel services
How You'll Work.
Team & Collaboration
Coordinate with housekeeping; Assist other departments
Communication Scope
Verbal communication
Full Job Description
## Description B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction. ## Responsibilities Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program. Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of
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