Hei
Hospitality
FrontDeskAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Front Desk Agent at Hei. Skills: Guest service, Problem solving. Greet customers. Complete registration process”
What You'll Achieve.
Provide positive guests experiences; Ascertain satisfaction
Industry & Context.
Resolve conflicts; Resolve problems
Ability to stand and move
What They're Looking For.
Must Have
Ability to stand and move, Ability to access and accurately input information using a moderately complex computer system, Ability to observe and detect signs of emergency situations, Ability to establish and effective working relationships, Effective verbal and written communication skills, Ability to adapt communication style
Nice to Have
Hotel experience preferred
What You'll Do.
Complete registration process
Promote HEI Hotels and Resorts
Make appropriate selection of rooms
Provide welcome folders
Verify and imprint credit cards
Balance an assigned house bank
Accept and record vouchers
Convert foreign currency
Post charges to guest rooms
Input messages into the computer
Ascertain guest satisfaction
Authorize revenue allowances
Field guest complaints
Conduct thorough research
Develop the most effective solutions
Listen and extend assistance
Remain calm and alert
Plan and implement detailed steps
Comply with attendance rules
Perform any other job-related duties
How You'll Work.
Communication Scope
Clear speaking voice; Positive communication
Full Job Description
**About Us** HEI Hotels & Resorts is proud to welcome the Freehand Chicago to our growing portfolio of distinguished properties. Freehand is a collection of hotels that combine the social culture of a hostel with innovative design, award winning food and beverage, and a community-driven atmosphere. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. **Overview** Assist guests with arrival and departure from hotel, while providing positive guests experiences. ### ## **Essential Duties and Responsibilities** * Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. * Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of ro
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