Guest Services
Hospitality
FrontDeskAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Front Desk Agent at Guest Services. Skills: Front desk operations, Guest services, Reservation management. Provide administrative support. Provide reception support”
Industry & Context.
Problem solve
Moving about on foot, Bend, lift, carry, reach, Lifting up to 25 lbs regularly, Lifting up to 30-35 lbs frequently, Lifting up to 50 lbs occasionally, Stand for entire work day, Climb steps regularly, Sit at desk and monitor phones, Withstand temperatures indoor and outdoor
What They're Looking For.
Must Have
Minimum of 16 years of age, Clerical skills, Computer proficiency, Ability to arrange and coordinate schedules for reservations, Excellent interpersonal skills, Excellent administrative skills, Excellent telephone skills, Excellent communications skills, Ability to stand for the entire work day, Ability to climb steps regularly, Ability to sit at a desk and monitor phones for extended amounts of time, Ability to withstand temperatures in indoor and outdoor environments, Reading and writing work-related documents in English, Speech recognition and clarity, Understand speech of customers and co-workers, Speak clearly so you can be understood by customers and co-workers in English, Constantly communicates and receives verbal communication with other employees in a fast-paced environment, Physical presence at the job site is essential to perform job duties
Nice to Have
High School Diploma preferred
What You'll Do.
Provide administrative support
Provide reception support
Provide program support
Manage phone activity
Provide general knowledge to callers
Manage walk-in traffic
Greet customers in a welcoming manner
Assign rooms to guests
Provide quotes for room rates
Assist in coordinating the Front Desk
Assist in coordinating the Housekeeping Department
Verify correct charges and credits posted to guest
Collect payment for charges
Ensure all cash and cash equivalents are accounted
Balance cash and cash equivalents
Respond to guest inquiries
Resolve guest complaints
Maintain awareness of safety issues
Report safety issues immediately to manager
How You'll Work.
Team & Collaboration
Coordinate with Housekeeping Department
Communication Scope
Telephone skills; Interpersonal skills
Full Job Description
Compensation Amount: 18.00 USD Hourly Job Summary: The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills. Job Description: **ESSENTIAL FUNCTIONS** * Provide administrative, reception and program support to management and staff. * Manage phone activity including providing general knowledge to callers. * Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner. * Register and assign rooms to guests. * Provide quotes for room rates and up-sell the guest when possible. * Assist in coordinating the Front Desk and the Housekeeping Department. * Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio. * Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. * Responds to guest inquiries. * Resolves guest complaints within scope of authority, otherwise refer the matter to the management. * Maintain awareness of safety issues, and report them immediately to your manager. **SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE** * High School Diploma preferred. Minimum of at least 16 years of age. * Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously. * Computer proficiency. * Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve. * Ability to arrange and coordinate schedules for reservations. * Excellent interpersonal, administrative, telephone and other communications skills. **PHYSICAL AND MENTAL REQUIREMENTS** * Moving about on foot to accomplish tasks, particularly frequent movements from
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