Four Seasons
FrontDeskAgent
Neural analysis suggests this role is
optimal for Mid candidates.
“Front Desk Agent at Four Seasons. Skills: Front Desk experience, customer service, communication. welcoming and checking in hotel guests. introducing the hotel facilities and its accommodation”
Industry & Context.
must have flexible schedule, work also on weekends and holidays, must possess the legal right to work in Italy
What They're Looking For.
Must Have
At least high school diploma, At least three years of Front Desk experience in luxury hospitality operations, Fluency in English and Italian
Nice to Have
A third European language would represent ad advantage
What You'll Do.
welcoming and checking in hotel guests
introducing the hotel facilities and its accommodation
establishing credit or payment method
arranging for luggage to be delivered to guest rooms
checking guests out of the hotel at the end of their stay
preparing and explaining guest bills
responding to a wide variety of guest requests
adding your personal recommendations and touches
ensuring guests receive the highest levels of service excellence
Checks in guest in an efficient and friendly manner
Assures that guest is assigned type of room requested and the correct rate is charged
Issues correct keys to the guest
Checks out guest at end of stay
Ascertains guest satisfaction
posts late charges and presents bill to guest
Settles bill accurately through credit card or cash transaction
Maintains a balanced bank assigned by the hotel
Handles all guest interactions with the highest level of hospitality and professionalism
accommodating special requests whenever resolves customer
assists customers in all inquiries in connection with hotel services
Responds to all guest requests in an accurate and timely manner
Utilizes a variety of computer systems to check guests in and out
run daily reports and select and block rooms for arriving guests
How You'll Work.
Communication Scope
excellent communication; interpersonal and relationship-building skills
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Perched on a rocky promontory high above the Ionian Sea, the iconic San Domenico Palace welcomes you to a 14th-century convent reimagined. Swim in our clifftop infinity pool, stroll in magnificent Italian gardens, soak in the history, savour Michelin-starred dining and escape into a Four Seasons world of timeless beauty. **About the role:** Reporting to the Front of House Manager you will be responsible for welcoming and checking in hotel guests, introducing the hotel facilities and its accommodation. You will be in charge of establishing credit or payment method, arranging for luggage to be delivered to guest rooms, checking guests out of the hotel at the end of their stay, preparing and explaining guest bills, responding to a wide variety of guest requests, adding your personal recommendations and touches always ensuring guests receive the highest levels of service excellence. **What you will do:** * Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that gu
Applying for this Front Desk Agent role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Four Seasons?
Real rants from real employees. Read before you apply.