Four Seasons
Hospitality
FrontDeskAgent
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“Front Desk Agent at Four Seasons. Skills: Hospitality, Guest satisfaction, Guest requests. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.”
What You'll Achieve.
Achieve the highest level of guest satisfaction
Industry & Context.
What They're Looking For.
Must Have
English Proficiency
Nice to Have
One + years experience working within a luxury hotel or similar environment, Any other language
What You'll Do.
Handles all guest interactions with the highest level of hospitality and professionalism
accommodating special requests whenever possible
Assists guests in all inquiries in connection with hotel services
Responds to all guest requests in an accurate and timely manner.
Resolves guest complaints
and find opportunities to recognize and personalize the service experience for all guests
How You'll Work.
Communication Scope
Excellent interpersonal skills; Communication skills
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** An art nouveau masterpiece on the Danube. Located in the heart of Budapest, our art nouveau palace Hotel embodies the spirit of Budapest’s Golden Era glam. From the moment you enter, savour the iconic wrought-iron peacock gates, pass through the Lobby adorned with over two million mosaic tiles illuminated with its striking chandelier, and let inspiration wash over you. Outside, views of the Danube and the picturesque Buda skyline stand before you. Spend the day exploring the sights, recharge in our Spa that harnesses the city’s heritage in wellness, then enjoy an innovative cocktail in our newly opened lobby bar MÚZSA. The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four
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