FrickCustomerServiceSupervisor

As a Customer Service Supervisor, you will take full responsibility for the timely and accurate processing of orders to achieve Johnson Controls revenue targets. You will set up the structure to support the ongoing activities, managing, motivating, and developing team members. You will also be expected to deliver department’s continuous improvement savings. **Short description** Provide customer service, manage incoming enquiries, and handle orders. Cover the process from receiving customer purchase order through to receipt of payment excluding the transport. **Main responsibilities** Be accountable for below mentioned activities and ensure they are performed on timely manner, with sustainable and acceptable quality ** _Order Processing_** * Receiving customer order by phone, mail (Salesforce) fax or EDI * Check products and quantities ordered (start up process for non-standard products) * Check requested delivery dates and delivery address * Check price agreements (DOA) * Checking delivery and payment terms * Order input in SAP (different order types) * Check availability of products. Secondary warehouse. Select shipping point. * Sending order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc) * Process order to warehouse (shipping point) with required delivery dates * Work with Credit control to release orders on credit block * Providing necessary documentation, e.g. transport and customs (if required) * Documents and certificates. * Transportation planning with forwarding agent and/or customer _**Backorder monitoring and order management**_ * Monitoring the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder. * Maintenance of planned shipping days (delays, customer requests, etc) * Handle customer order cancellations (DOA) * Monitor call-off orders * Work with credit control for orders/customer on credit-hold * Determine delivery date and process backorder t