Mercier Consultancy Group
Consumer Services
FrenchSpeakingiRobotSupportSpecialist
“French Speaking iRobot Support Specialist at Mercier Consultancy Group. Handle customer inquiries. Handle technical issues”
What You'll Achieve.
Enhance user experience
Industry & Context.
Troubleshoot product problems
Paid relocation
What They're Looking For.
Must Have
Fluency in French, English proficiency, Technical support experience, Customer service experience, Electronic products experience, Robotic products experience, Problem-solving skills, Customer-oriented mindset, Excellent communication abilities, Interpersonal abilities, Ability to multitask, Handle dynamic workload, Familiarity with CRM software, Familiarity with technical support tools, Willingness to relocate to Sofia
What You'll Do.
Handle customer inquiries
Handle technical issues
Troubleshoot product problems
Guide customers through solutions
Document all interactions
Maintain accurate support records
Collaborate with technical teams
Collaborate with product teams
Stay current on product updates
Stay current on features
Stay current on troubleshooting techniques
Contribute to customer satisfaction
Contribute to continuous improvement
How You'll Work.
Team & Collaboration
Technical teams; Product teams
Communication Scope
French; English
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