FrenchSpeakingiRobotSupportSpecialist

Mercier Consultancy MD is offering an exciting opportunity to work remotely from Bulgaria as a French Speaking iRobot Support Specialist. This role is perfect for candidates fluent in French who are passionate about delivering exceptional customer service and technical support for iRobot products. ### Your Role As a French Speaking iRobot Support Specialist, you will provide expert assistance to French-speaking customers, resolving their inquiries and technical issues efficiently. Your role will be critical in ensuring customer satisfaction and helping users get the most out of their iRobot products. ### Key Responsibilities * Respond promptly to customer inquiries in French via phone, email, and chat. * Provide technical support and troubleshooting assistance for iRobot devices. * Guide customers through product features, usage, and maintenance advice. * Document customer interactions and issue resolutions accurately in the database. * Collaborate with internal teams to escalate complex technical issues. * Stay updated on product updates, software changes, and company policies. **Requirements** * Fluency in French (spoken and written) is mandatory; English proficiency is a plus. * Experience in technical support or customer service, preferably in electronics or robotics. * Strong problem-solving skills and a customer-oriented approach. * Ability to work independently in a remote setting with excellent time management. * Familiarity with CRM tools and support software. * Excellent communication skills and attention to detail. * Reliable internet connection and a suitable home workspace for remote work. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Relocation Package 3. Monthly Performance Bonus 4. 1500 Euro Signing Bonus 5. Fully Paid Training 6. Health Insurance 7. And Much More...