Mercier Consultancy Group
Cybersecurity
French-SpeakingCybersecurityCustomerExperts
Neural analysis suggests this role is
optimal for Mid+ candidates.
“French-Speaking Cybersecurity Customer Experts at Mercier Consultancy Group. Skills: Cybersecurity support, Customer relations. Provide cybersecurity customer support. Troubleshoot security issues”
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
Fluent in French, Experience in customer support, Knowledge of cybersecurity concepts, Communication skills, Analytical skills, Problem-solving skills, Experience with CRM software, Experience with customer support platforms
Nice to Have
Proficiency in English, Experience in cybersecurity, Experience in IT security
What You'll Do.
Provide cybersecurity customer support
Troubleshoot security issues
Resolve security issues
Guide customers on best practices
Maintain customer interaction records
Collaborate with technical teams
Escalate cybersecurity challenges
Resolve cybersecurity challenges
Stay updated on cybersecurity trends
How You'll Work.
Team & Collaboration
Technical teams
Full Job Description
Mercier Consultancy MD is seeking French-Speaking Cybersecurity Customer Experts to join our team in Athens. This role involves providing dedicated cybersecurity customer support to French-speaking clients, helping them navigate and secure their digital environments. Join us to build a rewarding career in cybersecurity within a collaborative and innovative workplace located in the vibrant city of Athens. ### Key Responsibilities * Provide expert cybersecurity customer support to French-speaking clients through phone, email, and chat channels. * Troubleshoot and resolve security-related customer issues efficiently and professionally. * Guide customers on best practices in cybersecurity and optimal use of security solutions. * Maintain accurate records of all customer interactions and technical issues using CRM tools. * Collaborate with technical teams to escalate and resolve complex cybersecurity challenges. * Stay updated with the latest cybersecurity trends and developments to offer informed support. **Requirements** * Fluent in French (both written and spoken); proficiency in English is a plus. * Previous experience in customer support or related roles, preferably within cybersecurity or IT security. * Good knowledge of cybersecurity concepts, threats, and technologies. * Strong communication, analytical, and problem-solving skills focused on customer satisfaction. * Ability to multitask and work effectively under pressure in a fast-paced environment. * Experience with CRM software and customer support platforms. * Passionate about cybersecurity with a willingness to continuously learn and adapt. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Training 3. Fully Paid Relocation Package 4. Monthly Performance Bonus 5. Health Insurance 6. 2 Extra Salaries Per Year 7. And Much More...
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