apply2day
Telecommunications
FrenchCustomerSupportAgentinGreece-Remote/On-site
Neural analysis suggests this role is
optimal for Mid+ candidates.
“French Customer Support Agent in Greece - Remote/On-site at apply2day. Skills: Customer Service, French Language. Manage incoming chat. Manage incoming mail”
What You'll Achieve.
Achieve customer satisfaction
Industry & Context.
Identify customer needs; Assess customer needs
What They're Looking For.
Must Have
Fluency in French C1-C2, Very good English B2-C1, Good MS Office skills, Phone contact handling skills, Active listening skills
What You'll Do.
Manage incoming phone calls
Identify customer needs
Assess customer needs
Achieve customer satisfaction
Build trust relations
Communicate interactively
Provide accurate information
Provide valid information
Provide complete information
Use methods and tools
Keep customer interaction records
Process customer accounts
Follow communication procedures
Follow communication guidelines
Follow communication policies
How You'll Work.
Communication Scope
Presentation skills
Full Job Description
Looking for a role where your love for the French language and helping other plays a major factor? 🤔We are hiring on behalf of our client, for the role of **French Customer Service Agent! **The role is based in Greece, with the option to work remotely or on-site. You'll be part of a fast-paced team, enjoy flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service. If you are ready for your next step, apply today and we'll guide you through the process. #Apply2day ### Responsibilities * Manage incoming chat, mail or phone calls. * Identify and assess customers’ needs to achieve satisfaction. * Build relations of trust through open and interactive communication. * Provide accurate, valid, and complete information by using the methods/tools. * Keep records of customer interaction, process customer accounts and file documents. * Follow communication procedures, guidelines, and policies. **Requirements** * Fluency in **French** (C1 - C2) * Very good command of **English** (B2 – C1). * Good MS Office skills. * Strong phone contact handling skills and active listening. * Excellent communication and presentation skills. * Customer orientation and ability to adapt/respond to different types of characters. * Ability to multi-task, prioritize, and manage time effectively. **Benefits** * **Competitive Salary** * **Monthly Bonuses** * **Meal Vouchers** * **Health care benefits** and numerous other discounts * **Continuous Training** and access to Educational Platforms * **Relocation** **package** for candidates relocating from abroad, including travel expenses and initial accommodation
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