Blueprint Technologies

Technology

FrenchCustomerSupportAgent-(BenchTeam)

$48–62k ~AI est. Bellevue, Washington, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“French Customer Support Agent - (Bench Team) at Blueprint Technologies. Skills: Customer support, Customer service. Deliver world-class customer service. Manage customer support tickets”

What You'll Achieve.

Exceed client expectations; Exceed user expectations

Industry & Context.

Technology
Problems you'll solve

Problem-solving; Troubleshooting

Eligibility Requirements

Two in-office days, Work weekends, Work holidays, Sit at workstation, Use mouse, Use keyboard

What They're Looking For.

Must Have

One year customer service experience, Associate degree or equivalent experience, Comfortable using computers, Perform initial troubleshooting

Nice to Have

Bachelor's degree, Some online game knowledge

What You'll Do.

Deliver world-class customer service

Manage customer support tickets

Respond to customer support tickets

Follow troubleshooting procedures

Multitask between tools

Apply information to situations

Assist in creating knowledge base articles

Support development through participation

Coordinate with other teams

Resolve escalated issues

Address customer needs

Address customer complaints

Make sound judgement calls

Determine appropriate steps

Onboard existing agents

How You'll Work.

Team & Collaboration

Coordinate internally; Collaborate with manager; Work with clients; Work with teams

Communication Scope

Verbal communication; Written communication

Full Job Description

Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. What will I be doing? Blueprint is looking for a Customer Support Agent Bench Team (French fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigatio

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