Blueprint
Technology
FrenchCustomerSupportAgent(BenchTeam)
“French Customer Support Agent - (Bench Team) at Blueprint. Skills: Customer support, Issue resolution, Customer service. Deliver world-class customer service. Manage customer support tickets”
What You'll Achieve.
Exceed client expectations; Exceed user expectations; Meet established SLA; Meet client standards; Meet performance guidelines
Industry & Context.
Problem-solving; Troubleshooting; Root cause analysis
Work weekends, Work holidays, Potential blackout dates, Sit at workstation, Use mouse, Use keyboard
What They're Looking For.
Must Have
One year customer service experience, Associates degree or equivalent, Comfortable using computers, Perform initial level troubleshooting, Minimum typing speed of 45 wpm
Nice to Have
Bachelor's degree preferred, Some online game knowledge, Knowledge of Accounts tickets, Troubleshoot Accounts ticket issues independently
What You'll Do.
Deliver world-class customer service
Manage customer support tickets
Respond to customer support tickets
Follow troubleshooting procedures
Multitask between tools and systems
Apply information to customer situations
Assist in creation of knowledge base articles
Support development through participation
Coordinate internally with other teams
Resolve escalated issues
Serve as escalation point
Address customer needs
Address customer complaints
Make sound judgement calls
Determine appropriate steps
Onboard existing agents
Assist in other ticket queues
Perform special projects
How You'll Work.
Team & Collaboration
Collaborate with other teams; Collaborate with manager; Collaborate with clients
Communication Scope
Verbal communication; Written communication
Applying for this French Customer Support Agent - (Bench Team) role?
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How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
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