FreelancerKoreanPlayerSupportAgent

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. We're seeking a Korean Player Support Agent who will provide excellent service and advise on technical issues. ** RESPONSIBILITIES** * Providing customer support and technical issue resolution via email, chat, social media, and other online platforms. * To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms. * Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console. * Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing. * Escalating real-time issues to client/supervisor. * Translate Korean to English and vice versa. * Report and minutes writing in Korean and/or English **Requirements** * English (fluent), Korean (fluent, native) * Requires to work on weekends and public holidays with a fixed schedule. * Strong in both written and communicating in English and Korean - in order to liaise with Korean speaking associates * Ability to deliver excellent customer service quality utilizing soft skills * Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support * Ability to solve and analyze information accurately with appropriate speed and guidelines * Team player *