FreelanceInterviewHost-Multilingual(Remote)

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually. M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide. Business Unit Mission: M3 is managing thousands of online interviews in a year and has developed QualStage­ in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and ­replicated our high-quality in-person research experiences. We also support our clients with other platforms as well. As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations. Essential Duties and Responsibilities: Including, but not limited to the following: * Be a point of contact for technical platform issues for both internal and external users * Assess technical support level of user to provide appropriate support in a timely manner * Prepare respondents in advance to join their scheduled interviews on time * Facilitate start of scheduled interviews and provide troubleshooting support as needed * Support moderator and interpreter trainings prior to the start of the project * Triage and communicate issues to the QualStage Product Owner and Engineering team * Document technical issue