Barclays
Finance
FraudStrategyManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Fraud Strategy Manager at Barclays. Skills: Fraud Strategy, Risk Mitigation, Digital Fraud, Open Banking, Stakeholder Management, Analytical Skills. Provide administrative, operational, and analytical support to the sales team. Ensure smooth sales processes”
What You'll Achieve.
Ensure smooth sales processes; Contribute to the overall success of the sales function; Timely delivery of products or services to customers; Identification of trends; Tracking of sales performance; Provision of insights to the sales team for strategic decision-making; Identification of potential leads, target markets, and competitive intelligence; Support sales strategies and initiatives; Support the resolution of escalated issues; Mitigate risk; Strengthen controls; Achievement of the objectives of the organisation sub-function; Keep up to speed with business activity and the business strategy; Solve problems creatively and effectively; Achieve outcomes; Ensure the safe and effective use of digital platforms; Focus on secure customer journeys in the app, online and open banking; Identify and mitigate risks around third-party fraud; Improve processes and ways of working for safe digital banking; Create straightforward, user-friendly experiences; Maintain the safety of the customers channel of choice
Industry & Context.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively
What They're Looking For.
Must Have
Considerable background in fraud, digital fraud, risk mitigation including open banking and digital verification, Assessing and mitigating 3rd party digital fraud, Knowledge of coding languages, Risk Impact assessments, Considerable background in fraud, digital fraud, risk mitigation including personal, business, wealth and private premier banking, Demonstrable change management experience in a customer and risk-centric focused role, Proven stakeholder management experience, Ability to influence in a consulting capacity at Vice President and Director level, Considerable analytical skills, Experience in Management Information (MI) reporting and insight generation utilising SAS
Nice to Have
Strategy experience, Knowledge of the mobile banking app and online banking processes
What You'll Do.
Provide administrative
and analytical support to the sales team
Ensure smooth sales processes
Maintain customer relationships
Contribute to the overall success of the sales function
Provision of support to sales teams including administrative support through the maintenance and preparation of sales reports and customer databases
Creation of marketing collateral such as product brochures
Relationship manage initiatives with key clients
Preparation of sales proposals
and contracts for potential clients
Management of customer information and enquiry/issue resolutions
Tracking of customer interactions
Accurate maintenance of customer records
Coordination with various internal departments
to ensure smooth execution of sales processes and timely delivery of products or services to customers
Analysis of sales data to support the identification of trends
tracking of sales performance
and provision of insights to the sales team for strategic decision-making
Market research for identification of potential leads
and competitive intelligence to support sales strategies and initiatives
Consult on complex providing advice to People Leaders to support the resolution of escalated issues
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda
Take ownership for managing risk and strengthening controls in relation to the work done
Perform work that is closely related to that of other areas
which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function
Collaborate with other areas of work
for business aligned support areas to keep up to speed with business activity and the business strategy
Engage in complex analysis of data from multiple sources of information
internal and external sources such as procedures and practises (in other areas
etc). to solve problems creatively and effectively
Communicate complex information
Influence or convince stakeholders to achieve outcomes
Help shape the future of banking by ensuring the safe and effective use of digital platforms
Focus on secure customer journeys in the app
online and open banking
Identify and mitigate risks around third-party fraud
Collaborate closely with business teams to improve processes and ways of working for safe digital banking
Create straightforward
user-friendly experiences while maintaining the safety of the customers channel of choice
How You'll Work.
Team & Collaboration
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy; Collaborate closely with business teams to improve processes and ways of working for safe digital banking
Communication Scope
Communicate complex information
Full Job Description
# **Job Description** **Purpose of the role** To provide administrative, operational, and analytical support to the sales team, ensuring smooth sales processes, maintenance of customer relationships, and contribution to the overall success of the sales function. **Accountabilities** * Provision of support to sales teams including administrative support through the maintenance and preparation of sales reports and customer databases, the creation of marketing collateral such as product brochures, and relationship manage initiatives with key clients. * Preparation of sales proposals, presentations, and contracts for potential clients. * Management of customer information and enquiry/issue resolutions, including the tracking of customer interactions, and accurate maintenance of customer records. * Coordination with various internal departments, such as operations, legal, and compliance, to ensure smooth execution of sales processes and timely delivery of products or services to customers. * Analysis of sales data to support the identification of trends, tracking of sales performance, and provision of insights to the sales team for strategic decision-making. * Market research for identification of potential leads, target markets, and competitive intelligence to support sales strategies and initiatives. **Assistant Vice President Expectations** * Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. * Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. * Take ownership for managing risk and strengthening controls in relation to the work done. * Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. * Collaborate with other areas of work, for business aligned support areas to keep up to speed with business acti
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