Fraud&ScamsAnalystOpportunities

We are on the lookout for people interested in progressing their career in Fraud & Scams. All roles will be full time (38 hours per week) and in Sydney. * High volume _call centre_ environment. * **In office attendance for training is required.** Once we’ve set you up for success, you will move to hybrid working with a mixture of working from home and office hub days. * In office requirement: 20%. E.g. If there are 20 working days in the month, you will need to attend the office 4 times that month. * If you're not a current employee you will be hired on a 12 month contract basis. You must be willing to work a rotating roster in accordance with the operating hours. **Operating hours: ** * **Cards Fraud Analysts -** 24 hours a day, 7 days a week * **Digital Fraud Analysts** \- 6am-12am * **Scams Analysts -** 8am-12am **Do work that matters** The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected. Through innovative technology and forward-thinking strategies, we proactively stay ahead of emerging threats to ensure robust protection. This is a phone-based customer service role supporting customers who are victims of Card Fraud and Scams and you will deliver excellent customer service and innovation when dealing with customer situations. The Fraud and Scams Response Centre consists of seven group level functions: Bankwest, Card Fraud, Digital Fraud, Branch Fraud, Originations, Scams and Planning and Performance. **Key responsibilities include** * Handling inbound and outbound calls related to potential scam or fraud activity. * Providing exceptional service to create peace of mind for customers during fraud/scam call enquiries. * Working in a high-paced environment with a passion to inspire customer confidence in fraud or scam situations. * Performing detection analysis on scam/fraud events and making sound decisions while following standard procedures. * I