FraudRiskManagementandOperationsManager

We are a hybrid, remote-office company dedicated to growing our talent anywhere! We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA. At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. About the Role: Responsible for supporting and enhancing the organization's Fraud Risk Management and Operations program, with primary oversight of fraud alert monitoring (Level 1) and fraud case investigations (Level 2). Ensures effective detection, investigation, escalation, and resolution of fraud-related activity across products and channels, while maintaining alignment with applicable regulatory requirements, including BSA/AML where applicable. What You Will Do: Support the development, implementation, and maintenance of comprehensive fraud detection, alert management, and investigation procedures and controls. Manage and oversee team responsible for: – Level 1: Fraud alert review, triage, and disposition – Level 2: Fraud case investigation, escalation, and resolution Establish and monitor quality standards, productivity expectations, and SLAs for alert handling and case investigations. Assist in overseeing applicable components of the BSA/AML program, including suspicious activi