SumUp
FraudPreventionTeamLead
“Fraud Prevention Team Lead at SumUp. Skills: chargeback management, team leadership, KPI analysis. Lead, engage, and develop team. Manage chargeback operation”
What You'll Achieve.
Ensure excellence in chargeback management; Ensure efficiency in queues and case resolution; Propose actions for continuous improvement; Focus on efficiency and results
Industry & Context.
Analytical capacity; Problem-solving focus
What They're Looking For.
Must Have
chargeback experience, leadership experience, analytical capacity, KPI management experience, data and dashboards experience, communication skills, influence skills, proactive profile, autonomy, problem-solving focus
Nice to Have
SQL knowledge, data analysis knowledge, executive presentation building experience, intermediate English
What You'll Do.
Manage chargeback operation
Analyze KPIs and indicators
Lead end-to-end process improvements
Develop team via feedback
Structure and track PDIs
Organize and prioritize team actions
Act as technical reference
Influence internal stakeholders
Support strategic projects
How You'll Work.
Team & Collaboration
Act as technical reference and influence stakeholders; Work closely with data, operations, and strategic decisions
Communication Scope
Good communication; Influence skills
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