Trust Bank
Financial Services
FraudOpsAssociateLead
“Fraud Ops Associate Lead at Trust Bank. Skills: Fraud surveillance, Fraud investigation, Case management, Operational leadership. Support day-to-day fraud operations. Oversee fraud detection operations”
What You'll Achieve.
Strengthen fraud risk management; Strengthen detection effectiveness; Improve workflow efficiency; Support fraud risk mitigation outcomes; Deliver service levels effectively; Deliver operational quality effectively; Deliver investigation outcomes effectively; Support service stability; Support customer outcomes; Support control effectiveness; Enhance team effectiveness
Industry & Context.
Analytical skills; Investigative skills; Root cause analysis; Identify operational gaps; Identify emerging trends
What They're Looking For.
Must Have
8+ years fraud operations experience, Working knowledge fraud detection, Working knowledge case management, Practical experience fraud surveillance, Practical experience fraud investigation, Hands-on experience fraud detection tools, Hands-on experience fraud detection workflows, Good understanding fraud typologies, Experience leading operational teams, Analytical skills, Investigative skills, Stakeholder management skills, Communication skills, Execution discipline, Sound judgement, Manage competing priorities, Mindset for continuous improvement
Nice to Have
Experience with TMX, Experience with Falcon, Experience with similar platforms
What You'll Do.
Support day-to-day fraud operations
Oversee fraud detection operations
Manage fraud investigations
Coordinate operational responses
Ensure key BAU fraud controls executed
Support team leadership
Drive continuous process improvements
Provide operational insights
Lead fraud surveillance operations
Oversee fraud alert handling
Oversee rule monitoring
Oversee operational execution
Identify operational gaps
Identify emerging trends
Identify control improvement opportunities
Partner to strengthen detection effectiveness
Partner to improve workflow efficiency
Lead fraud investigations
Ensure timely resolution
Ensure sound judgement
Ensure appropriate escalation
Drive deep-dive investigations
Recommend control enhancements
Support fraud risk mitigation
Provide day-to-day leadership
Provide oversight Fraud Operations team
Ensure service levels delivered
Ensure operational quality delivered
Ensure investigation outcomes delivered
Manage work allocation
Manage coaching/training
Manage performance oversight
Foster culture of accountability
Foster culture of responsiveness
Foster culture of continuous improvement
Own key fraud operations activities
Oversee fraud dispute calls
Oversee merchant blacklisting
Oversee case queue management
Oversee operational controls
Ensure operational processes executed
Ensure operational procedures executed
Ensure operational controls executed
Escalate appropriately
Continuously improve processes
Support service stability
Support customer outcomes
Support control effectiveness
Act as operational point of contact
Coordinate fraud-related queries
Partner with internal stakeholders
Partner with external parties
Prepare fraud reporting
Support fraud reporting
Support case insights reporting
Support management information reporting
Support governance reporting
Support audit reporting
Support review reporting
Support regulatory requests
Maintain operational records
Track remediation actions
Ensure operational activities aligned
Identify process improvements
Drive process improvements
Enhance turnaround times
Enhance consistency of handling
Enhance operational efficiency
Translate operational pain points
Translate frontline insights
How You'll Work.
Team & Collaboration
Cross-functional coordination; Internal stakeholders; External parties; Customer Service; Product; Risk; Operations; AML/CDD
Communication Scope
Stakeholder management; Reporting
Applying for this Fraud Ops Associate Lead role?
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