Stripe
FraudOperationsManager(Mandarin-speaking)
Neural analysis suggests this role is
optimal for Manager candidates.
“Fraud Operations Manager (Mandarin-speaking) at Stripe. Skills: Fraud operations, Risk mitigation, Team leadership. Lead a team of high-performing fraud analysts. Set an inspirational vision for Fraud Operations”
Industry & Context.
Strategic thinking; Problem-solving; Root cause analysis
What They're Looking For.
Must Have
Business-level proficiency in Mandarin, 10+ years of experience in fraud/risk or management roles, 2+ years of directly leading and developing high-performing teams, Strategic thinking and problem-solving skills, Excellent communication and stakeholder management skills, Passion for delivering a user-centric experience
Nice to Have
Expertise in fraud and risk management, Experience analyzing data and creating dashboards, Proficiency sourcing and analyzing data using SQL, Experience working closely with engineering teams, Bachelor’s degree or higher, Relevant advanced degree or certification
What You'll Do.
Lead a team of high-performing fraud analysts
Set an inspirational vision for Fraud Operations
Drive execution of short and long-term initiatives
and develop a fraud investigations team
Foster a collaborative and results-oriented environment
Establish clear goals
Provide coaching and feedback
Support professional growth of team members
Set a strategic vision for the team
Build the path to execute strategy
Evolve the organization’s strategy to scale operations
Address day-to-day challenges
Collaborate with and influence risk leadership
Collaborate with cross-functional stakeholders
Identify highest ROI investments
Maintain oversight of operational vendor performance
Lead root cause analysis
Identify opportunities to predict risk
Identify opportunities to prevent risk
Identify opportunities to mitigate risk
Define and manage core metrics
Define and manage SLAs
Define and manage performance of the organization
Identify gaps in current systems
Identify gaps in processes
Identify gaps in strategies
Deliver enhancements and process improvements
Mitigate existing risks
Mitigate emerging risks
Ensure risk management efforts do not compromise user
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Risk leadership
Communication Scope
Stakeholder management
Full Job Description
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Fraud Operations team works to identify, investigate, and resolve fraudulent activity before it impacts Stripe’s business or users. From merchant fraud to card testing and account takeover, our goal is to build a scalable, highly accurate organization of investigators to mitigate risk to Stripe and our users. The team is globally distributed and regularly coordinates with stakeholders across all regions. What you’ll do As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short and long-term initiatives to futureproof the organization, ensuring it is well-equipped to scale and adapt to Stripe's highly complex and evolving fraud landscape. Responsibilities Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment. Establish clear goals, provide coaching and feedback, and support the professional growth of team members. Set a strategic vision for the team and build the path to execute it in both the short and long-term. Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges. Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitig
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