Our Career Comeback Program
FraudOperationsAnalyst(CareerComebackProgram)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Fraud Operations Analyst (Career Comeback Program) at Our Career Comeback Program. Skills: Customer service, Fraud detection, Call handling. Handle inbound/outbound calls related to fraud. Provide exceptional service to customers”
What You'll Achieve.
Preventing fraudulent and scam-related activities; Providing support to affected customers; Proactively stay ahead of emerging threats; Ensure robust protection; Build and maintain positive relationships with customers; Resolve and identify potential fraud/scam activity; Ensure effective banking
Industry & Context.
Problem-solving capability; Decision-making capability; Provide best solutions
High volume call centre environment, In office attendance for training first 12 weeks, Rotating roster in accordance with operating hours, In office requirement of 20%, Managing high volumes of customer interactions, Handling complaints, Handling emotionally taxing conversations, Encountering aggressive or distressed customers
What They're Looking For.
Must Have
Currently on a career break of 2 years or more, Permanent Australian working rights at the time of application, Based in Sydney at the time of application
Nice to Have
Experience in the Financial Services Industry, focusing on Online and Mobile roles
What You'll Do.
Handle inbound/outbound calls related to fraud
Provide exceptional service to customers
Perform detection analysis on fraud events
Identify and report digital fraud trends
Escalate issues/risks promptly
Maintain focus on financial crime trends
How You'll Work.
Communication Scope
Personal skills; Written skills; Verbal skills
Full Job Description
**Fraud Operations Analyst (Career Comeback Program)** * Thinking about returning to work after a career break? The**Career Comeback Program** gives experienced professionals the confidence, support and flexibility to restart their careers (more information below) * Hybrid working with a mixture of working from home and office, and part-time options available. **Key aspects of the role:** * **12-month max term contract**. * Must be based in **Sydney**. * Operating hours: **6am – 12:15am from Monday to Friday, 8am – 5pm on Saturday and Sunday**. You must be willing to work a rotating roster in accordance with these operating hours. Note that shifts are 7.6 working hours per day, with finish times adjusted to account for a 45-minute lunch break (e.g. an 8am start finishes at 4:21pm). * High volume **_call centre_** environment. * **In office attendance for training is required for the first 12 weeks**. Once we’ve set you up for success, you will move to hybrid working with a mixture of working from home and office. * In office requirement of 20%, with work from home available for the remaining 80% E.g. If there are 20 working days in the month, you will need to attend the office 4 times that month. **Do work that matters:** The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected. Through innovative technology and forward-thinking strategies, we proactively stay ahead of emerging threats to ensure robust protection. This is a **phone-based customer service role** supporting customers who are victims of Digital Fraud. You will deliver excellent customer service and innovation when dealing with customer situations. The Fraud and Scams Response Centre consists of seven group level functions: Bankwest, Card Fraud, Digital Fraud, Branch Fraud, Originations, Scams and Planning and Performance. This opportunity specifically sits within the Digital Fraud team. **A
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