Nelo
Risk
FraudOperationsAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Fraud Operations Analyst at Nelo. Skills: AI fraud investigation stack, AML operations, transactional fraud investigations, SAR narrative writing. Own the AI fraud agent stack. curate seed cases”
What You'll Achieve.
design how the queue gets handled; company defensible if regulator walks in
Industry & Context.
design the filter; operator, not just an investigator
Based in Mexico City or willing to relocate, expected to be in-office
What They're Looking For.
Must Have
Demonstrated ownership of transactional fraud investigations (credit card, BNPL, or comparable consumer credit product)., Identity theft casework and understanding of how it intersects with transactional fraud., AML experience, including SAR narrative writing and familiarity with the regulatory expectations of a consumer financial institution., Native Spanish, professional English., Based in Mexico City or willing to relocate.
Nice to Have
Practical fluency with AI tools applied to investigations or operations work., CFE, CAMS, or comparable certification.
What You'll Do.
Own the AI fraud agent stack
Build and maintain filter
Investigate transactional fraud cases
Investigate identity theft cases
Stay current on local fraud MOs
feed intelligence into agents
feed intelligence into Risk
Write case taxonomies
How You'll Work.
Team & Collaboration
Work closely with CX; Work closely with Risk; Work closely with Legal & Compliance; Work closely with Engineering; Close working instincts with CX
Communication Scope
write well; Tight, structured, unambiguous writing
Full Job Description
FRAUD OPS ANALYST ABOUT NELO Nelo is a leading consumer fintech and e-commerce platform in Mexico, with >$500MM in annualized GMV and >$75MM in annualized revenue. Our mission is to increase the buying power of consumers in Latin America, and we are doing so by building a modern alternative to credit cards. Nelo has raised over $40M of venture capital from investors including Homebrew, Two Sigma Ventures and Susa Ventures. Nelo has additionally raised a $100M asset credit facility from Victory Park Capital. Our lean team includes experienced leaders from top technology companies including Uber, Amazon, Rappi, and DiDi. We pride ourselves on our velocity, intellectual rigor, and efficiency. Nelo has offices in Mexico City and New York City. ABOUT THE ROLE Fraud at Nelo is moving toward an agent-operated model. AI does most of the volume. Humans set the standard. This role is the operating layer underneath that strategy, and it owns two things end-to-end: the AI fraud investigation stack, and AML. On the AI side, you are the person who decides what good signal looks like, curates the seed cases that train the agents, writes the instructions that tell them where to look and what to ignore, and designs the JSON schemas they read from and write into. You build the filter that sits between CX intake and the agents so we feed them signal instead of noise. When new fraud MOs emerge, you catch them and feed the agents before performance decays. On the AML side, you own casework, SAR narratives, escalations, and the operating cadence that keeps Nelo defensible if and when a regulator walks in. This is low-frequency, high-stakes work. It cannot be a side task and we are not treating it as one. You will work closely with CX (the source of most raw signal), Risk, Legal & Compliance, and Engineering. WHAT YOU WILL DO - Own the AI fraud agent stack: curate seed cases, refine instructions, design the JSON schemas, run the feedback loop that sharpens them over time. - Build and main
Applying for this Fraud Operations Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Nelo?
Real rants from real employees. Read before you apply.