Gusto, Inc.
FraudOperationsAnalyst
“Fraud Operations Analyst at Gusto, Inc.. Skills: Fraud detection, AI validation, Process optimization. Supervise and validate AI outputs for fraud cases. Make nuanced decisions where human discretion is needed”
What You'll Achieve.
Make Gusto the safest and most secure payroll and benefits solution; Driving greater efficiency; Reducing customer pain; Continuously fine-tune AI system performance; Improve team performance
Industry & Context.
Problem solving; Structured thinking; Data driven approach; Spot unusual patterns; Attention to detail; Curiosity; Bias toward experimentation
What They're Looking For.
Must Have
2+ years of experience in operational work, detection and/or investigation, Excellent time management skills, Ability to handle multiple projects/tasks simultaneously, Process and policy oriented, Goal-oriented, Positive attitude, Proactive attitude, Comfortable in a fast-paced, results-oriented work environment, Communicates well with others
Nice to Have
Familiarity with fraud typologies, transaction patterns, and risk indicators, Professional certifications (CFE), Payroll industry experience, SQL/data analysis knowledge
What You'll Do.
Supervise and validate AI outputs for fraud cases
Make nuanced decisions where human discretion is needed
Document anomalies and opportunities for model improvement
Use AI tools in everyday work
or workflow tweaks can make work faster or smarter
Own and optimize operational task queues
Put the pieces together to make sense
Safeguard Gusto's ecosystem by investigating flagged activity
Validate high-impact findings
Take decisive action to mitigate risk
Minimize friction for legitimate customers
Identify small manual pain points
Experiment with ways to automate or simplify them using AI tools
Improve team performance
Work cross-functionally with internal teams
Work with external partners
Deliver world-class customer service
Be a resource to internal teams
Be a resource to customers
Help with escalations
How You'll Work.
Team & Collaboration
Collaborate with internal teams; Collaborate with customers; Collaborate with external partners; Share knowledge freely; Help each other out
Communication Scope
Communicates well with others
Applying for this Fraud Operations Analyst role?
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