FraudOfficer(ContactCentre)

Empower Australia’s Payments Future with Cuscal At Cuscal, your skills drive change and make a real impact. Whether you’re supporting our clients’ customers in our Fraud Operations Contact Centre or delivering innovative solutions in Product Delivery , your contribution helps shape the payments industry’s future. Join a team that values collaboration, innovation and excellence. With a focus on professional growth and flexibility, Cuscal is where you can thrive. Forward with Cuscal. Fraud Officer Protect what matters most while delivering exceptional customer outcomes. We’re on the lookout for a proactive and customer-focused Fraud Officer to join our resilient Fraud Operations team. In this role, you’ll play a critical part in safeguarding our clients’ customers, protecting their financial wellbeing while helping us stay one step ahead of evolving fraud threats. Woven through our values we think customer , we earn trust , and we are one team, as a Fraud Officer, you’ll bring these values to life every day through the way you support customers, collaborate internally, and respond to risk with confidence and care. You'll also make an impact by: * Be the voice customers trust — delivering empathetic, high-quality support across inbound and outbound calls when it matters most. * Act with speed and precision — managing fraud alerts and cases from detection through to resolution, ensuring timely and accurate outcomes. * Collaborate to protect — working closely with internal teams to mitigate risk and strengthen our fraud prevention approach. * Stay ahead of the curve — proactively analysing transaction patterns to identify emerging trends and continuously improve how we respond to fraud threats. ## Qualifications What you’ll bring You’re someone who puts customers first and earns trust through every interaction. You’re curious about financial crime, motivated to learn, and thrive in a fast-paced environment where no two days are the same. Most importantly, you’re a team p