Cuscal
FinTech
FraudOfficer(ContactCentre)
“Fraud Officer (Contact Centre) at Cuscal. Skills: Fraud operations, Customer support. Deliver empathetic support. Manage fraud alerts”
What You'll Achieve.
Protecting financial wellbeing; Stay one step ahead
Industry & Context.
Root cause analysis
25/7 call centre environment
What They're Looking For.
Must Have
Customer-first mindset, Experience delivering support, Understanding financial crime risks, Interest in financial crime management, Flexibility for 7-day roster
Nice to Have
Experience in customer support, Knowledge of card products, Exposure to fraud detection tools
What You'll Do.
Deliver empathetic support
Collaborate to protect
Analyse transaction patterns
Identify emerging trends
Improve fraud response
How You'll Work.
Team & Collaboration
Working closely with internal teams
Communication Scope
Customer support
Applying for this Fraud Officer (Contact Centre) role?
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