Trustpilot
FraudInvestigator
“Fraud Investigator at Trustpilot. Skills: investigation skills, identify patterns of misuse, prevent, detect and combat fraudulent behavior, collect online intelligence on fraud trends, continuous improvement. Perform fraud investigations and translate findings & evidence into factual and informative reports for stakeholders. Prevent and combat attempted fraudulent behavior on Trustpilot’s platform”
What You'll Achieve.
enhance online trust and protect consumers and businesses worldwide; safeguarding Trustpilot’s brand by preventing, detecting and combating fraudulent behavior; help us to scale better and work more efficiently
Industry & Context.
solve problems; identify patterns of misuse; Developed critical thinking; A proactive and problem solving approach; Able to understand complex problems and identify possible solutions
What They're Looking For.
Must Have
2+ years experience in conducting investigations combined with a great understanding of identifying patterns and outliers that assist in combating misuse, Developed critical thinking combined with interpretative skills to gather and translate evidence into factual and informative reports, A proactive and problem solving approach combined with business acumen, Have a sense of urgency with a keen eye for detail and efficiency, while taking pride in handling every case, Able to work both independently and in a team being enthusiastic and self starter, Able to understand complex problems and identify possible solutions, Excellent English communication skills and the ability to understand the nuances of communication with businesses and consumers
What You'll Do.
Perform fraud investigations and translate findings & evidence into factual and informative reports for stakeholders
Prevent and combat attempted fraudulent behavior on Trustpilot’s platform
Localize and act on bad actors that attempt to facilitate fraud and misuse
such as review sellers
Collect online intelligence on fraud trends and convert it into actionable items
Act as a go-to person for other departments including management when there is evidence of fraudulent behavior of users or companies
Cooperate with departments across Trustpilot by sharing expertise necessary for building fraud detection tools and technologies that help us to scale better and work more efficiently
Escalate and support where misuse & fraud patterns are identified
Assist the Fraud & Investigations team with the development
creation and maintenance of policies and procedures for investigation operations
Be part of the Fraud & Investigations team’s efforts to continuously improve our internal investigations processes
How You'll Work.
Team & Collaboration
work closely with our Legal, Communications and Content Integrity teams; Cooperate with departments across Trustpilot by sharing expertise; Act as a go-to person for other departments including management; Be part of the Fraud & Investigations team’s efforts
Communication Scope
Excellent English communication skills; ability to understand the nuances of communication with businesses and consumers
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