Capital One
Finance
FraudInvestigator
“Fraud Investigator at Capital One. Skills: Fraud investigation, Case management. Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes. Protect the business from fraud losses by proactively identifying fraudulent applications”
What You'll Achieve.
Protect the business from fraud losses; Protect victims of fraud and genuine customers
Industry & Context.
Apply judgement to all investigations; Reach the right outcome for our customers
What They're Looking For.
Must Have
Expert attention to detail, Demonstration of solid judgement
Nice to Have
Adaptable in a fast-paced environment, A team player that acts with integrity and treats our customers with respect, A great communicator, both verbal and written, communicating effectively to customers and third parties
What You'll Do.
Investigate inbound and outbound customer contact for all areas of Fraud and Disputes
including Application Fraud
Account Takeover and Disputes
Protect the business from fraud losses by proactively identifying fraudulent applications
Protect victims of fraud and genuine customers
Be the point of contact for offshore vendors and other areas of the UK business
Take ownership of cases with end to end case management and one call resolution
How You'll Work.
Team & Collaboration
Point of contact for offshore vendors and other areas of the UK business; Team building; Collaboration
Communication Scope
Verbal communication; Written communication
Applying for this Fraud Investigator role?
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