GoCardless
Financial Services
FraudInvestigationsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Fraud Investigations Specialist at GoCardless. Skills: Fraud investigations, Risk management. Monitor risk alert queue. Identify high risk behaviour”
What You'll Achieve.
Protect GoCardless from fraud; Reduce financial risk; Reduce reputational risk
Industry & Context.
Problem-solving; Decision making
What They're Looking For.
Must Have
Experience in fraud investigations role, Use logic and reasoning, Understand implications of new information, Use written English skills, Driven by initiative, Results-focused
What You'll Do.
Monitor risk alert queue
Identify high risk behaviour
Conduct fraud investigations
Reduce potential revenue losses
Attain understanding of product
Attain understanding of policies
Attain understanding of processes
Lead customer-facing correspondence
Work with various teams
How You'll Work.
Team & Collaboration
Work with various teams
Communication Scope
Customer-facing correspondence
Full Job Description
About us GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions. We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States. At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help! And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply! The role The Fraud Risk Management team ensures that GoCardless adopts, implements and maintains innovative and appropriate controls as we have a duty to banking partners, regulators, schemes, merchants and their customers to review and monitor accounts and transactions with the utmost care. As a Fraud Investigation Specialist you’ll be working as part of a small, close-knit team, conducting fraud investigations, with the aim of protecting GoCardless from fraud, financial and reputational risk. On a daily basis you will: Monitor the risk alert queue and identify high risk behaviour within the business portfolio Conduct fraud investigations within service level agreements to reduce potential revenue losses Attain a thorough understanding of GoCardless’ product, policies and processes Lead on customer-facing correspondence and work with various teams across the business to ensure we pr
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