Trustpilot
FraudDetectionSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Fraud Detection Specialist at Trustpilot. Skills: Fraud Detection, Data Investigation, Pattern Recognition, SQL. Investigate & Audit: Conduct deep dive investigations into categories and areas where we have taken action to tighten our intelligence net and find the patterns that we are currently missing with our detection.. Validate Defenses: Perform regular audits and validations on our existing fraud detection engines and rules to ensure they are highly accurate and that false positives are kep”
What You'll Achieve.
Help stop fraud in its tracks; Provide actionable intelligence for the wider team; Translate patterns into a continuous funnel of actionable insights for our Analysts to build rules around
Industry & Context.
Methodical approach to problem solving; Talent for recognising hidden patterns in everyday data
What They're Looking For.
Must Have
Basic SQL Knowledge, SQL proficiency
Nice to Have
Prior experience in Trust & Safety, Prior experience in fraud investigation, Prior experience in moderation, Prior experience in a similar analytical role
What You'll Do.
Investigate & Audit: Conduct deep dive investigations into categories and areas where we have taken action to tighten our intelligence net and find the patterns that we are currently missing with our detection.
Validate Defenses: Perform regular audits and validations on our existing fraud detection engines and rules to ensure they are highly accurate and that false positives are kept to an absolute minimum.
Gather Intelligence: Compile detailed reports on review seller networks and other bad actors to provide actionable intelligence for the wider team.
Build the Funnel: Spot new
undocumented fraudulent behaviors and translate those patterns into a continuous funnel of actionable insights for our Analysts to build rules around.
Query Data: Use basic SQL to navigate our databases (like Google BigQuery) to pull the information you need to support your investigations.
Handle Escalations: Carry out manual investigations of escalated cases related to potential misuse of our platform and assist with media
and customer inquiries.
How You'll Work.
Team & Collaboration
Collaborate: Work closely with and report to our Senior Fraud Detection Analysts and Manager of Fraud Analytics, acting as the investigative bridge between raw data and our technical rule writers.; Feed critical insights to our Analysts.
Communication Scope
Clear Communicator; Explain exactly how a bad actor is operating in a way that makes it easy for technical analysts to understand and act upon.
Full Job Description
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We’re looking for a curious, methodical, and eagle eyed Fraud Detection Specialist to join our global Fraud & Investigations team. You’ll act as our frontline investigator auditing data, identifying new fraud patterns, and validating our existing defenses to help stop fraud in its tracks. You’ll be the intelligence engine of the team. You’ll investigate bad actors, compile reports, and feed critical insights to our Analysts. If you have a knack for spotting anomalies, love solving puzzles, and want to make a real difference in protecting consumers and businesses, this is your chance. What you’ll be doing: Investigate & Audit: Conduct deep dive investigations into categories and areas where we have taken action to tighten our intelligence net and find the patterns that we are currently missing with our detection. Validate Defenses: Perform regular audits and validations on our existing fraud detection engines and rules to ensure they are highly accurate and that false positives are kept to an absolute minimum. Gather Intelligence: Compile detailed reports on review seller networks and other bad actors to provide actionable intelligence for the wider team. Build the Funnel: Spot new, undocumented fraudulent behaviors and translate those patterns into a continuous funnel of actionable insights for our Analysts to build rules around. Query Data: Use basic SQL to navigate our databases (like Google BigQuery) to pull the information you need to support your investigations. Handle Escalations: Carry out manual investigations of escalated cases related to potential misuse of our platform and assist with media, legal, and customer inquiries. Collab
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