Fraud Analyst
Banking
FraudAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Fraud Analyst at Fraud Analyst. Skills: Fraud prevention, Risk assessment. Monitor customer accounts for suspicious activities. Take appropriate action on suspicious activities”
Industry & Context.
Problem solving
What They're Looking For.
Must Have
5+ years IB
What You'll Do.
Monitor customer accounts for suspicious activities
Take appropriate action on suspicious activities
Execute customer query support
Handle credit card inquiries
Manage account management
Resolve cases related to suspected fraud
Collaborate with internal stakeholders
Collaborate on projects
Collaborate with law enforcement agencies
Develop fraud prevention strategies
Implement fraud prevention strategies
Develop fraud prevention procedures
Implement fraud prevention procedures
Support business operations teams
Support risk management teams
Support compliance teams
Support customer care teams
Identify regulatory trends
Identify policy developments
Implement regulatory trends
Implement policy developments
Manage KPIs for fraud prevention
Measure effectiveness of fraud prevention
Utilize data for identification of improvements
Utilize technology for identification of improvements
Monitor financial transactions for suspicious activities
Conduct investigations on fraud incidents
Report fraud incidents
Meet stakeholder needs
Perform prescribed activities
Execute work requirements
Collaborate with team members
Impact work of team members
Identify policy breaches
Escalate policy breaches
Take responsibility for customer service
Take responsibility for operational execution
Take ownership for managing risk
Deliver work in line with rules
Deliver work in line with regulations
Deliver work in line with codes of conduct
Gain understanding of own role
Maintain understanding of own role
Understand team integration
Understand overall objectives
Gain knowledge of other teams' work
Work within well-defined procedures
Demonstrate understanding of procedures
Evaluate alternatives
Select appropriate alternatives
Make judgements based on factual analysis
Build relationships with stakeholders
Build relationships with customers
Identify stakeholder needs
Identify customer needs
Address stakeholder needs
Address customer needs
Handle sensitive issues
Manage operations within a business area
Maintain risk management initiatives
Maintain compliance with regulators
Align work with rules
Align work with regulations
Align work with codes of conduct
How You'll Work.
Team & Collaboration
Internal stakeholders; Law enforcement agencies; Business operations teams; Risk management teams; Compliance teams; Customer care teams; Team members; Stakeholders; Customers
Communication Scope
Report findings
Full Job Description
# **Job Description** **Purpose of the role** To monitor customer accounts for suspicious/fraudulent activities and take appropriate action when required. **Accountabilities** * Execution of customer query support, including credit card inquires, account management and case resolution related to suspected fraud. * Collaboration with various internal stakeholders across function projects and law enforcement agencies in cases of potential fraud. * Development and implementation of fraud prevention strategies and procedures, including the use of fraud detection tools and technologies. * Support teams within the business operations function as needed, including risk management, compliance, and customer care. * Identification and implementation of trends and developments to regulatory requirements and internal policies related to fraud prevention and detection activities. * Management and development of KPIs to measure the effectiveness of customer care fraud prevention operations, utilising data and technology to support the identification of areas that require improvement. * Monitoring financial transactions for potential fraudulent and suspicious activities and conduct investigations and report fraud incidents. **Analyst Expectations** * To meet the needs of stakeholders/ customers through operational excellence and customer service * Perform prescribed activities in a timely manner and to a high standard * No people leadership roles at this grade. * Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members. * Identify escalation of policy breaches as required. * Take responsibility for customer service and operational execution tasks. * Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. * Gain and maintain an understanding of own ro
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