Fraud&AMLTeamLead

We are looking for a Fraud & AML Team Lead to supervise and develop a team of Risk & AML agents based in Manila, Philippines. This is a frontline leadership role with direct accountability for the day-to-day quality and performance of a small, specialist team operating at the intersection of fraud, AML, and security. You will own the operational health of your team, including how effectively agents handle complex cases, how consistently they apply policy, and how quickly escalations are resolved to a high standard. This is not a passive coordinator role. You will be expected to review case decisions, coach agents on judgment, and serve as the final word on escalations before they reach our internal Trust & Safety Manager. You will work closely with Blockchain.com's internal Trust & Safety Manager, who provides strategic direction, policy guidance, and ongoing calibration. On a daily basis, you will interact with your agents, with QA processes, and with escalation queues. Your success will be measured by the quality of decisions your team makes, not just the speed at which they make them. This role requires someone who has already led a Trust & Safety or fraud/AML operations team in a fast-paced environment, understands what makes a strong risk operations culture, and can operate with a high degree of autonomy while staying tightly aligned to Blockchain.com standards. WHAT YOU WILL DO Supervise a team of 10-15 Trust & Safety agents, providing daily direction, support, and accountability Review escalated and complex fraud and AML cases personally, making sound, well-reasoned final call decisions ahead of escalation to the internal T&S Manager Own team-level QA, including regular case audits, calibration sessions, and structured feedback loops for individual agents Track and report on team KPIs including case resolution rates, quality scores, SLA adherence, and escalation volumes Identify performance gaps in individual agents and follow through with targeted coaching p