Reflow
SaaS
FractionalHeadofCustomerSuccess
“Fractional Head of Customer Success at Reflow. Skills: Customer Success, Team Management, Hiring, Onboarding. Manage CSMs. Learn product”
Industry & Context.
Based in USA or Canada
What They're Looking For.
Must Have
VP of CS experience, Head of CS experience, Manage CS teams, Hiring experience, Firing experience, Set performance standards, Design CS lifecycle, Hourly basis work
Nice to Have
Experience with data-heavy products, Experience with workflow-heavy products, Experience with technical enterprise products, Built founding CS team
What You'll Do.
Focus on team management
Manage 30/60/90 day performance
Shadow customer conversations
Own customer lifecycle
Manage pilot through expansion
Act as founder's contact
How You'll Work.
Team & Collaboration
Direct partnership with Founder
Applying for this Fractional Head of Customer Success role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Reflow?
Real rants from real employees. Read before you apply.