Omnea
SaaS
FoundingUSCustomerValueLead
“Founding US Customer Value Lead at Omnea. Skills: Customer Account Management, Commercial Strategy, Revenue Growth, Relationship Management. design, build, and lead the US arm of the customer function. make sure our customers get real ROI and drive exceptional commercial outcomes”
What You'll Achieve.
drive exceptional commercial outcomes; Own a revenue number; carry an NRR quota covering both expansion and retention across your enterprise book; turn procurement into a true competitive advantage
Industry & Context.
great at being ‘in the weeds’ and zooming out to consider the bigger picture
work Tuesdays, Wednesdays & Thursdays in-person at our offices
What They're Looking For.
Must Have
4-8 years of experience in a top-tier & fast-paced perhaps that’s a start-up or scale-up, VC, consulting, banking (or any prof services), or an entrepreneurial endeavour, experience in a commercial role, worked on six-figure ARR+ accounts, navigated multi-stakeholder buying committees, and built genuine executive relationships, ability to build rapport, influence people & drive change, gravitas and executive presence to engage and influence senior leadership (ideally into CFOs, Legal or Procurement), comfortable in ambiguity, organised enough to manage a complex book of business without dropping anything, ambitious, competitive, and care about doing excellent work, track record of high performance, work hard & care lots about your work, great at being ‘in the weeds’ and zooming out to consider the bigger picture, outstanding verbal, written, and when presenting, highly organised & focussed on outputs > inputs
What You'll Do.
and lead the US arm of the customer function
make sure our customers get real ROI and drive exceptional commercial outcomes
deep in a renewal negotiation
collaborating with sales to update our ROI calculator & business case
attending events to network with C-Suite stakeholders
being the voice of your customers in a product strategy workshop
Own NRR across a book of enterprise accounts
proactively identifying upsell opportunities
running commercial conversations at exec level
owning the renewal process end-to-end
multi-thread across each account
building genuine trust across multiple stakeholders
shaping the playbook from scratch
defining the commercial rhythms
feeding customer signals directly to Product and Revenue leadership
surfacing what's blocking adoption
what's driving expansion
and where we should be investing
How You'll Work.
Team & Collaboration
collaborating with sales; working alongside an exceptional implementation team, product experts, and leadership; feeding signals directly to Product and Revenue leadership
Communication Scope
outstanding verbal, written, and when presenting; clear & concise even when explaining complex things
Process & Methodology
execute & manage projects yourself before
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