Weave
SaaS
FoundingSupportEngineer
Neural analysis suggests this role is
optimal for Entry candidates.
“Founding Support Engineer at Weave. Skills: Customer support, Technical problem-solving, Communication, System reasoning. First-line response. Triage every incoming ticket”
What You'll Achieve.
Turns support into a competitive advantage; Set expectations in minutes, not hours; Customers should always feel like a real human is on it; Make sure customers know we care more after the bug than they did before it; Make the next ticket easier or never happen at all
Industry & Context.
Reason about systems you've never seen before; Diagnose and reproduce issues; Get to the root cause
What They're Looking For.
Must Have
Engineering background. Software, DevOps, or similar., You can read code in any major language, debug across a stack, and reason about systems you've never seen before., Exceptional communicator. Customers should feel calmer after they hear from you, not more anxious. Written and verbal both need to be sharp., Composure under pressure. Production is down. The customer is upset. You absorb the panic and resolve it., You like people. This is not a heads-down role. You'll be in customer Slack channels, on calls, and collaborating with the rest of the team all day. If that drains you, this isn't for you., High agency. You don't wait for permission to fix things. You see the broken doc, you fix the doc. You see the dumb workflow, you make the change., You care about developer tools. You don't have to be an engineer at heart, but you need to genuinely get the audience.
Nice to Have
Previous experience in technical support, solutions engineering, developer relations, Background in developer tools, SaaS, or infrastructure software, Familiarity with GCP & observability tools, A side project, blog, or channel, evidence you ship things people use
What You'll Do.
Triage every incoming ticket
Set expectations in minutes
Diagnose and reproduce issues
Write clean bug reports
Ship bug fixes and core product changes
Own the post-incident experience
Close the loop with customers
Keep documentation alive
customer-facing self-serve
How You'll Work.
Team & Collaboration
Work directly with CTO and CEO; Collaborate with the rest of the engineering team; Collaborate with customers in Slack channels and on calls
Communication Scope
Exceptional communicator; Calm customers; Sharp written and verbal communication
Full Job Description
Weave (YC W25) is building the definitive platform for understanding and improving how engineering teams work. We believe the way engineering output is measured today is fundamentally broken and that modern AI can give teams a far more accurate and actionable view of productivity, impact, and collaboration. Trusted by 200+ customers such as Robinhood, Rho, and PostHog, we've delivered consistent double-digit month-over-month revenue growth since May and are looking to accelerate our growth. We are hiring a Support Engineer to be the first point of contact for our customers, the person who can handle any problem, calms the room, and turns support into a competitive advantage rather than a cost center. We've raised a $4.2M seed round https://workweave.dev/blog/announcing-our-4-2m-seed-round and are backed by Moonfire, Burst Capital, and Y Combinator (W25). This is a rare opportunity to join at the ground floor and shape how millions of engineers and leaders understand engineering work. WHAT WE'RE BUILDING Weave is rethinking engineering output from first principles. We use AI to: - Understand how engineers actually work (not just what they ship) - Surface meaningful insights about productivity, quality, collaboration, and impact - Help teams improve outcomes without vanity metrics or surveillance Our goal is not to optimize for "more output," but for better engineering. THE TEAM YOU'LL WORK WITH You'll work directly with: - Andrew (CTO) — previously founding engineer at Causal, MIT alum. Andrew is deeply committed to mentorship and ownership for everyone on the team, and will be your closest partner on getting more technical fast. - Adam (CEO) — leads sales and customer discovery. Former sales executive at multiple high-growth startups; scaled multiple sales orgs from $0–30M ARR. Deeply embedded with customers. This is a small, intense, highly collaborative team. You will have real ownership from day one. THE ROLE You're our first responder. When a customer hits a wal
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