FoundingProductDesigner

WHO WE ARE Probook is the AI dispatcher for the home services industry, transforming how plumbing, HVAC, and electrical businesses operate. Our impact is real. Dispatching the right technician to the right job can mean the difference between a $300 "band-aid" fix and a $20,000 system replacement. By automating proactive communication and around-the-clock workflows, Probook ensures a consistent customer experience without the need for 24/7 manual staffing. We unify these processes into a single, scalable platform, giving businesses one place to run their entire dispatch operation.   THE OPPORTUNITY The home services industry runs on expertise built over decades, but the software these businesses use every day hasn't kept up. Most dispatchers are still working with tools that look like they were designed in 2008 - barely a step up from pen and paper - because for a long time, nobody with real product design chops was paying attention to this market. That's the opportunity. Probook is the first product with the technical ambition to match what this industry actually deserves and you'll be the first designer to shape what it looks like. For a lot of the operators we work with, Probook is the most well-designed piece of software they've ever used in their professional lives. That bar is only going to get higher with you on the team. You won't be optimizing a mature product or iterating on someone else's design system. You'll be defining what world-class looks like for an entire industry that's seeing it for the first time.   WHAT YOU'LL DO Design Ownership & Delivery - Own the quality of Probook's UI/UX across our chrome extension, mobile product, and web platform end-to-end - Translate customer pain points from real conversations with real operators into product and UX improvements that ship - Obsessively explore the problem space and iterate before coming up with a solution. You know that the best product decisions come from a deep understanding of how operators work,