Recall.ai
dev-tools
FoundingEnterpriseAccountManager
“Founding Enterprise Account Manager at Recall.ai. Skills: Account management, Customer retention, Account growth. Own and grow strategic accounts. Ensure customers deploy and expand”
What You'll Achieve.
Customer retention; Customer growth; Customer satisfaction; Value realization
Industry & Context.
Troubleshoot integrations; Unblock teams
Occasional 60-hour week
What They're Looking For.
Must Have
4–7 years in a technical, customer-facing role, Commercial ownership with renewal quota, expansion target, or NRR goal, Technical credibility with engineering buyers, Experience driving adoption inside complex orgs, Experience working at a startup with fewer than 50 people, At least 2+ years of tenure at one company
Nice to Have
SE → AM, CSM → AM, or equivalent at a dev-tools or API company, A specific story about an account you saved
What You'll Do.
Own and grow strategic accounts
Ensure customers deploy and expand
Ensure customers stay
Own a portfolio of 10–15 high-ACV accounts
Build the AM function from the ground up
Get Salesforce to full deployment
Get HubSpot to full deployment
Get Fireflies to full deployment
Navigate internal politics
Unblock engineering teams
Make the integration ship
Build a 90-day churn early warning system
Catch competitive threats
Turn top account usage patterns into playbook
Cross-sell new features and products
Partner with AEs on account handoffs
Build knowledge-transfer process
Identify patterns across accounts
Feed patterns back into messaging
Feed patterns back into product
Feed patterns back into sales strategy
How You'll Work.
Team & Collaboration
Partner with AEs; Cross-functional teams
Applying for this Founding Enterprise Account Manager role?
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