Gumloop
Technology
FoundingCustomerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Founding Customer Success Manager at Gumloop. Skills: Customer Success, Account Management, AI automation. Own enterprise accounts end-to-end. Drive adoption and consumption”
Industry & Context.
Identify optimization opportunities; Address underutilization
15 days temporary remote work
What They're Looking For.
Must Have
6+ years Customer Success, 6+ years Account Management, 6+ years Solutions Engineering, Experience with C-level executives, Experience navigating complex enterprise organizations, Experience from onboarding through renewal, Technical curiosity, Ability to learn platform inside and out, Ability to build agents and workflows, Ability to guide technical implementations, Comfort operating in early-stage environment
Nice to Have
First or early Success hire, Experience with business process mapping, Experience with requirements analysis, Experience with solution design, Ability to understand AI/ML concepts, Ability to articulate AI/ML concepts, Ability to understand API integrations, Ability to articulate API integrations, Ability to understand software implementation patterns, Ability to articulate software implementation patterns
What You'll Do.
Own enterprise accounts end-to-end
Drive adoption and consumption
Build Success function from ground up
Develop Success plans
Execute Success plans
Develop change management strategies
Get buy-in across customer orgs
Lead customer engagements
Conduct executive briefings
Connect Gumloop usage to business outcomes
Partner with Solutions Engineers
Scope customer solutions
Design customer solutions
Deliver customer solutions
Monitor usage patterns
Identify optimization opportunities
Address underutilization
Drive full value from commitments
Build Success motion from scratch
Create health scoring
Create onboarding templates
Create engagement models
How You'll Work.
Team & Collaboration
Solutions Engineers
Communication Scope
Executive briefings
Full Job Description
ABOUT US Gumloop is the AI automation platform for the enterprise. We give teams the power to easily build and deploy AI agents, in Slack, Microsoft Teams, or standalone, that automate real work across hundreds of integrations with no engineering background required. The platform has three pillars: 1. Agents — Conversational AI assistants that use tools (integrations, workflows, code sandbox, MCP servers) to accomplish open-ended tasks. Unlike workflows that follow fixed paths, agents decide which tools to use and when, adapting based on context. Users configure agents with a system prompt, a model, and a set of tools. Agents can be deployed to a chat UI, Slack, or Microsoft Teams, and can run autonomously via scheduled or event-based triggers. 2. Workflows — Visual, drag-and-drop automations composed of connected nodes on a canvas. Each node is a discrete operation (call an API, run AI, read a spreadsheet, send an email). Workflows are deterministic and repeatable. They can be triggered manually, on a schedule, via webhook, or by external events (new email, Slack message, etc.). Workflows can also be attached to agents as callable tools — the agent orchestrates, the workflow executes. 3. Gumstack — Enterprise-grade MCP hosting, observability, and AI governance. Organizations provision managed MCP servers, control which AI models are available, audit every tool call, and enforce security policies across all agents and workflows. We're moving fast. Teams at Gusto, Ramp, Shopify, Samsara, Instacart, and Opendoor are already building and deploying AI agents on Gumloop to automate real work across their organizations. That's not a demo. That's production. We've raised $70M from Benchmark, First Round Capital, Y Combinator, Nexus Ventures, Shopify Ventures, BoxGroup, and The Cannon Project to build a world class team. ROLE OVERVIEW Gumloop is seeing massive enterprise adoption. Shopify, Instacart, DoorDash, and Ramp are rolling out company-wide, all through pure word of
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