FoundingAccountManager

Notice: This is an on-site role based in San Francisco, California. Relocation is required, and we're happy to discuss timing and support during the process. About Pylon Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time. We’re backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon. We’re also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/. Our product spans a large and complex problem space, which means there is real ownership, real responsibility, and a lot to build. ROLE OVERVIEW As an Account Manager at Pylon, you will own commercial outcomes for a defined portfolio of customers in our post-sales base with a focus on expansion revenue, renewals, and strategic account growth. You’ll partner closely with Customer Success Managers to drive revenue while ensuring customers achieve meaningful business results. This role is for a revenue-driven, relationship-focused leader who can balance commercial execution with customer value delivery. WHAT YOU’LL DO - Identify and drive expansion opportunities within an assigned book of customers - Lead renewal discussions and negotiations, ensuring high renewal rates and predictable revenue outcomes - Collaborate with CSMs to align health, adoption, and usage insights with commercial strategy - Build and execute account plans that increase customer lifetime value and strategic engagement - Establish strong, trusted relationships with customer stakeholders across the organization (executives, champions, operators) - Maintain accurate forecasting, pipeline, and customer analytics WHAT SUCCESS LOOKS LIKE - Meeting or exceeding quarterly expansion + renewal revenue targets - Strong alignment with CSMs measured by ad